These General Conditions regulate the sale of the products presented on this website owned by LISTOELIU S.L. (hereinafter LISTOELIU) whose registered office is in Barcelona, Spain. Contact email [email protected]
Hours Monday to Friday from 9-16.30h.
The sale is understood to be made at our registered office and buying through this portal implies acceptance of the general conditions.
The contracting language is Spanish.
You can modify the data before making the purchase.
1st. SHIPPING POLICY
Products purchased through the Store will be sent to the delivery address that the user indicates once the payment has been verified, and the maximum delivery period is:
The LISTOELIU delivery service is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in post office boxes or in hotels or other non-permanent addresses.
2nd. RETURN POLICY
If you need to return a damaged, defective or incorrect product, we will bear the shipping and collection costs.
LISTOELIU will check all damaged, incorrect or defective products that are returned. If we do not consider that the returned product has a defect, is damaged or is incorrect, we reserve the right to invoice the product again, as well as any associated expenses.
The law recognizes the CONSUMER customers the right to withdraw from their purchase for a period of fourteen calendar days from the day following the receipt of the product.
The garments must be in perfect condition and with their corresponding label.
Items must be returned in their original packaging to ensure they are properly protected in transit.
Therefore, when you want to return your order during this period, without LISTOELIU having made any mistake on your part, we will refund the amount of the product and not the associated order costs, such as shipping, collection or packaging.
Procedure for cancellation or return:
Have the right to withdraw from this contract within 14 calendar days without justification. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal declaration by e-mail at [email protected]
You have a model form if you wish in section B of the annex to this standard https://www.boe.es/diario_boe/txt.php?id=BOE-A-2014-3329
We will give you an acknowledgment of receipt.
You must return or deliver the goods directly, without undue delay and, in any case, no later than within 14 calendar days. The deadline will be considered fulfilled if you return the goods before the deadline has expired.
In case of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from the election by a different delivery method to the less expensive modality of ordinary delivery that offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
* Please indicate clearly the reason for the return or exchange so that we can proceed correctly. If it is a change of model, clearly indicate the new model and color variant, while if it is a change in size, please indicate which is the new desired size.
* For refunds, indicate clearly the bank account number, credit card number or paypal account so that we can execute the refund correctly.
It is important that you know the different entities that issue credit and debit cards, as well as other types of cards, follow different processes and terms, and that operate with different lead times. Although we will make the refund immediately (as long as the items returned meet the conditions listed below), the refund will be effective on your card or in your bank account within three working days and two weeks. We recommend that you follow up the process with the issuer of your card.
We accept returns provided that the items are: new and unused, in conditions of sale with all labels, without deodorant or makeup marks and with the original packaging. If the items have been taken, they CANNOT be returned for hygienic reasons.
Refunds will be made with the original payment method. (All details on how to return your order appear in customer service on the returns page). When returning items on which a discount or offer has been applied, the discount or offer will no longer apply if it has already expired. Items are returned to ELIU at your expense. We recommend that you use certified mail and that you keep the proof of shipment, since we do not take care of the items lost during transport.
We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.
3rd. RESALE PROHIBITION
Orders are for personal and non-commercial use by our client. Resale of any product of ELIU is strictly prohibited without the express written consent of ELIU. Multiple orders of ELIU items that are considered commercial quantities will not be accepted.
4th. PURCHASE PROCESS
The purchase process consists of several steps:
FIRST: To make the purchase you must have registered.
SECOND: By having a login and password you can now choose your products.
THIRD: Within a maximum period of twenty-four (24) hours, LISTOELIU will send an email to the User, confirming the purchase. This email will assign a reference code of the purchase, and will detail the characteristics of the product, its price, the shipping costs.
FOURTH: The order confirmation sent by LISTOELIU is not valid as an invoice, only as proof of purchase. The User can find the invoice within his profile or by requesting it to the email [email protected]
5th. PROMOTIONS AND OFFERS
Please note that promotions and sales are not cumulative. Only one promotion can be used per order. This excludes gift vouchers.
The prices indicated in the product lists include VAT unless otherwise indicated. In the final summary of the purchase will appear the total price with taxes and shipping included.
We inform you that we are not responsible for Taxes and Customs Fees that some countries apply to the entry of foreign shipments.
7th. PAYMENT SYSTEM
- Bank transfer
Remember that you have a customer service e-mail in which we will assist you immediately.
9th. CUSTOMER SERVICE
For any incident or claim the User may send an email to the address [email protected]
As a CONSUMER you can request claim forms at our registered office or download them at http://www.consum.cat/ doc / doc_62342195_2.pdf
10th. INTELLECTUAL AND INDUSTRIAL PROPERTY
The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to them, are protected by intellectual and industrial property rights of the LISTOELIU itself or of third parties, and that the General Conditions do not attribute to it with respect to these industrial and intellectual property rights any other right other than those specifically contemplated therein .
LISTOELIU will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the website. The user must keep under his exclusive responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, the damages or consequences of all type derive from the breaking or revelation of the secret. For security reasons, the password for telematic access to the services linked to the website may be modified at any time by the user. The User undertakes to notify ELIU immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.
12th. APPLICABLE LAW AND OUTSIDE
These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfillment or resolution of this contract shall be submitted to the Jurisdiction and Jurisdiction of the Courts and Tribunals of the domicile of the consumer.
LISTOELIU will archive the electronic documents in which the contract is formalized.